Paylink allows you to refund orders via the online app. You can refund some of the items or the whole order.

Refunds are created at Orders > [order] > Refunds > Create refund.

  1. Select items to be refunded
  2. Click Continue
  3. Confirm refund details
  4. Click Approve refund

Paytrail will process the refund and it will appear within a few days in the customer’s account.

You can view refunds at Orders > [order] > Refunds.